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Return Policy

 

OUR PROMISE TO YOU.
Wholesale-faucet.com strive to provide unique products of exceptional quality, outstanding customer service and unparalleled prices.We are committed to processing your order quickly, and are proud of our 100% satisfaction guarantee.

Standard Return Criteria
You may return most new, unused, and undamaged items within 15 days of the date the product was delivered. Return shipping costs are the responsibility of the purchaser on all returned orders.

Items must be returned in new or unused conditions. Products that have been installed or used are not eligible for return , unless they are defective. Some products, if opened, may only be returned for a replacement product and not for a refund. 
 
If you are ineligible for return, you still will get an applicable warranty.
 
All returns must include the following:
•Original, intact packaging. Products must be in the original packaging and in reselable condition.
•All accessories included in the original shipment
•All documentation.
•Wholesale-faucet.com is not responsible for packages lost or damaged in transit while being returned.
All items will be inspected and those that do not meet the above mentioned criteria will be denied.

Refusing Delivery
Any customer who refuses delivery of an undamaged product will be responsible for all shipping charges associated with the order (including original and return shipping charges). 

I Don't Want the Product Anymore or I Want to Exchange the Product
•You have 15 days from the date your product was delivered.
•If you wish to exchange the product, you may place a new order, independent of the returns process.
•A 20% restocking fee will be charged on all returned products unless the products were originally damaged or defective.
•Shipping costs are not refunded. If you are returning a non-defective product, you will be required to pay return shipping fees.

The Product I Ordered is Not the Product I Received
•You have 15 days from the date your product was delivered to contact with us.
•Once the claim has been received and approved, We will, at your preference, replace the product or issue a refund. If you request a refund, your original method of payment will be credited.
•If you request a replacement product, a replacement order will be placed.
•If your claim is denied, return shipping costs will be deducted from your refund.

The Product is Damaged
•You have 15 days from the date your product was delivered to contact with us.
•Once the damage claim with the shipper have been completed, We will, at your preference, replace the product or issue a refund. If you request a refund, your original method of payment will be credited. If you request a replacement product, a replacement order will be submitted.
•Remember, before taking delivery of your freight / LTL shipment, you must carefully inspect your product before signing for or accepting delivery. If you discover damage do not sign for the product. Also, please refuse delivery. Freight shipped and over sized products, if signed for or accepted for delivery, may not be returned. Notes left for carriers instructing them to deliver in your absence, are considered acceptance of delivery, and may not be returned. 

The Product is Defective
•You have 15 days from the date your product was delivered to contact with us.
•If we determine that the product is defective,Full refund (including original S&H) will applies for defective items and it must be sent back to us in the original condition. Including the original accessories and all packing materials.
•If you request a replacement product, a replacement order will be submitted.
 

 

 

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(Total26User Comment Num)User Comment

  • Anonymous user ( 2017-02-16 16:44:59 )

    I NEVER RECEIVED ORDER OR REFUND. NOR WAS I ABLE TO TRACK PARCEL AT ADDRESSES PROVIDED FOR NO.:2016081683164 Order status: Confirmed,Payed,Shipped Invoice:LT102453196CN :Shipping date 2016-08-22

  • lilmargie38 ( 2015-12-08 14:16:32 )

    Please let us know if product has the USA certifications? We are ready to order other products.also lead free..Thanks Margie. Email: lilmargie38@aol.com

  • Anonymous user ( 2015-09-03 18:26:59 )

    the faucet we purchased from your company is leaking from top seem . we need to return it and get another on ship asap. We emailed Penny respond about where it was leaking then did nothing to help us. She will not return call or emails. My invoice # 8079 purchase 11814 for 361

  • Anonymous user ( 2015-09-03 18:26:12 )

    the faucet we purchased from your company is leaking from top seem . we need to return it and get another on ship asap. We emailed Penny respond about where it was leaking then did nothing to help us. She will not return call or emails. My invoice # 8079 purchase 11814 for 361

  • Anonymous user ( 2015-09-03 18:25:27 )

    the faucet we purchased from your company is leaking from top seem . we need to return it and get another on ship asap. We emailed Penny respond about where it was leaking then did nothing to help us. She will not return call or emails. My invoice # 8079 purchase 11814 for 361

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